ORDER'S RIGHTS AND OBLIGATIONS1.1. Customer has the right:The right to duly provide paid services in the agreed scope, quality and in accordance with the concluded contract for the purchase of the trip.The right to request information from the HUBERTUS CK on all facts relating to contractually agreed and paid services that have not been included in the catalog.
The right to be notified in contractually agreed or statutory terms of any changes to the agreed services, possible changes to the program, scope of services and price. In case of substantial changes, the Customer's consent is required. The right to complain about defects and its handling in accordance with the article on complaints of these general terms and conditions.
The right to withdraw from the contract of purchase of the tour at any time before the start of the service without giving any reason under the conditions specified in these general terms and conditions and under the conditions of payment of the calculated cancellation fee.
The right to receive, no later than 7 days before the start of the trip, other necessary information about all facts that are important for the customer and which are known to the HUBERTUS CK, if not included in the contract for the provision of the trip, in particular:
- specification of data regarding additional payments for services, the price of which is not included in the trip price, their number and amount, if they are part of the trip;
- information on accommodation, its name, location, category, class, level of amenities and main characteristics, if any;
- details of the type, characteristics and category of means of transport;
- travel route data if a trip is included in the trip;
- information on the manner and extent of catering if it is part of the trip.
If the customer does not have instructions yet 7 days before the start of the trip, he / she is obliged to inform CUB HUBERTUS immediately in order to remedy the situation. If the Customer fails to notify himself that he has not received instructions for the last 7 days prior to departure, CUB HUBERTUS considers that the Ordering Party has received the instructions in a timely and complete manner.
If the contract for the tour is concluded within a shorter time than 7 days, before the start of the tour, CUB HUBERTUS will fulfill this obligation when concluding the tour contract.
The Customer has the right to contact the representative of HUBERTUS, to which the Customer may contact in case of difficulties during the trip.
The right to notify CUB HUBERTUS in writing prior to the start of the trip that another person named in the announcement will take part in the tour. However, the Customer may only exercise this right within a period of 30 days prior to the start of the trip. The contracting authority reserves this in view of the time course and duration of administrative acts by state institutions. The announcement must also include a statement by the new customer that he agrees with the concluded contract for the purchase of the trip and the conditions stipulated therein and with the general terms and conditions. On the day of the delivery of the written notice, the person mentioned here becomes the Customer. The original and new customer are jointly and severally liable for the payment of the tour price and the reimbursement of the costs incurred by the HUBERTUS travel agency in connection with the change of the customer.
The Client has the right to protect the personal data provided by the Customer in the contract for the purchase of the tour and other documents submitted to the travel agency in accordance with Act no. 18/2018 Coll. on the Protection of Personal Data as amended and in the EU Regulation no. 2016/679, against unauthorized persons.
1.2. Customer is required:
To provide CUB HUBERTUS with the necessary assistance to ensure proper provision and provision of services, in particular to provide the required data in accordance with the contract for the provision of the trip, including any changes to this data, and to submit any other documents necessary for the proper provision of the agreed services (eg visa application, photo , firearms license, hunting license, insurance, invitation to hunt if not provided by travel agency and others necessary).
Ensure the attendance and supervision of an adult participant during the trip for persons under the age of 15, as well as for persons whose health requires it.
Report the participation of other nationals
The customer is obliged to pay a deposit of 50% for the trip on the day of signing and the supplementary payment within 30 days before leaving for the tour without being requested to do so by the travel agent, unless otherwise agreed. In case of a trip purchased less than 30 days before the start of the trip, the customer is obliged to pay the full amount of the trip. In the event of a breach of this obligation, the tour operator is entitled to withdraw from the contract and also claim a claim for damages incurred by the travel agency by failing to comply with the contract terms.
Have or arrange a valid travel document as required by the destination he / she plans to travel to (valid travel document 6 months after returning home, unless otherwise specified). Have a valid travel document, possibly a visa, with the country's passport and customs regulations. All costs incurred by the customer by non-compliance with these regulations shall be borne by the tour participant.
Have resp. secure a valid hunting license, valid European firearms license or international arms license.
Download documents and necessary information from CK HUBERTUS for services.
Meet the vaccination respectively. other health formalities when traveling to countries for which they are set by international health regulations.
Follow and follow the instructions of the delegate, the guide of another authorized person; program.
To do so to avoid damage to property and health, to service providers, to other customers. To compensate the damage caused by the ordering party on the means of transport or the accommodation facility, where he drew services mediated by CK HUBERTUS. If the tour participant restricts, for whatever reason, during the duration of the tour, his / her representatives of CK HUBERTUS, service suppliers, contractual partners, other participants of the tour, violates the instructions of the travel agency, interferes with the smooth time course of the tour, damages foreign property, such conduct is considered for a substantial breach of the terms of the contract for the provision of the trip and a representative of the travel agency HUBERTUS may impose penalties against him, consisting in not providing other services, exclusion from the program, transport, or even from the entire trip, or any claim for compensation of the excluded customer for unused services.
Report any complaints immediately at the place of stay and assist the delegate in their removal. If the Customer fails to show the Delegate or the Service Provider on his own fault in time, he will not provide the necessary assistance in dealing with the complaint or when issuing a written record (complaint protocol).
Every customer (hunting guest) is obliged to have a liability insurance for the performance of hunting rights and to have a valid hunting license. In the case of interest, HUBERTUS arranges for the conclusion of liability insurance in the exercise of hunting rights through its suppliers.
In the event of an insured event, the Customer is obliged to contact the Delegate immediately, who is in charge of the Customer in dealing with any insured event, to comply with the rules of service providers and the national legislation of the country in which the trip takes place.
RIGHTS AND OBLIGATIONS OF TRAVEL AGENCY HUBERTUS is obliged: Have a travel insurance contract concluded in the event of a travel agent's bankruptcy. Before concluding a contract for the purchase of a tour, inform the customer of all facts known to TA and which have an impact on the decision of the buyer to purchase the tour.Provide a pre-offered combination of tourism services.
At least 7 days prior to the start of the trip, provide the client with written instructions for the trip, by sending them to the address of the customer specified in the heading of the contract for the purchase of the trip or in a manner agreed with CK HUBERTUS.
The executed payment will not be returned to the customer if the customer did not attend the tour, due to incorrectly stated data in the contract for the tour, if the date and place of departure and / or departure did not appear in the instructions. leaving the customs zone for non-compliance with passport, customs, foreign exchange and other regulations.
CUB HUBERTUS is not obliged to provide the Client with performance beyond the scope of the services confirmed and paid in writing.
The HUBERTUS travel agency is obliged to hand over to the customer the documents relating to the insurance against insolvency of the travel agency and the documents of the comprehensive insurance of the client (in the case of its conclusion by means of the travel agency HUBERTUS).
CUB HUBERTUS is obliged to protect the personal data of its clients in accordance with the applicable legislation contained in Act No. And EU Regulations 2016/679 on personal data protection.
When canceling a trip, for reasons on the part of the travel agency, it is obliged to return to the customer the paid funds, respectively. preferentially offer vacancies on another trip or stay.
If, after the start of the trip, CK HUBERTUS does not provide the Client with the services duly and on time, or is unable to provide them to the extent that it is committed, it is obliged to take immediate steps to continue the trip. If the trip cannot be arranged otherwise than by services of a lower quality than those agreed in the contract, CUB HUBERTUS is obliged to refund the price difference between the services offered and provided. This provision does not apply to chargeable charter ordered with unsuccessful hunting. This fact is considered a fact that CUB HUBERTUS is not able to influence with all its efforts.
